Microsoft Disputes Delta Airline’s $500 Million Outage Claims

Microsoft has denied claims by Delta Air Lines that the tech giant, along with cybersecurity software firm CrowdStrike, is to blame for the cancellation of thousands of flights last month during a worldwide IT outage.

Mark Cheffo, a lawyer for Microsoft, said in an Aug. 6 letter that while the company empathizes with Delta and its customers regarding the impact of the CrowdStrike incident, the airline’s public comments are “incomplete, false, misleading, and damaging to Microsoft and its reputation.”

He further claimed that Delta’s key IT system is likely serviced by other technology companies, and not Microsoft.

Cheffo made the comments in a letter addressed to Delta attorney David Boies after Delta CEO Ed Bastian suggested CrowdStrike was to blame for the outage and the airline would sue over lost revenue.

In an interview with CNBC late last month, Bastian said the outage cost the airline $500 million.

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